Between 1963 – 1967 while attending St. Andrew’s College in Aurora, Ontario one of my classmates and colleagues was Nicholas Glassow. He is the son of the late Dr. and Mrs. Frank Glassow of Thornhill, Ontario where Dr. Glassow was one of the senior (if not in fact the senior) surgeon at Shouldice Hospital, a private clinic.
“The facility was the subject of a 1983 business case by the Harvard Business School. Written by James Heskett, the report is the school’s fourth-best-selling business case, selling over 259,000 copies. The case study focuses on Shouldice’s unique three-day hernia repair process. The popularity of the business case is responsible for the hospital’s process becoming known outside of Canada.“